Returns

Merchandise in its original condition are eligible for a refund of the purchase price when accompanied by the original invoice. Return merchandise must be post marked within 14 days from the date of delivery to FECastleberry.com.

• Email us to begin the return process.

• Original shipping charges incurred at the time of purchase are non-refundable.

• Please note that once a personalized product has successfully been submitted, it cannot be cancelled, modified, or returned for a refund.

• Refunds may only be issued in the same form as was utilized for payment.

Exchanges

Please return the original item within 14 days as instructed above. A new purchase can then be placed on FECastleberry.com. Please note that new orders are subject to merchandise availability. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.